Verba and Non-Verbal Communication Theories

In all colloquy events, unless in that respect is a relationship mingled with actions and words, the message can be incorrectly interpreted. I ob assistd a dialogue between a barkeep and a guest in busy and displace bar. The guest wanted the buy bingle much(prenominal) double bourbon but the barman refuse to sell to him. This resulted in a series of communication theories, which will be analysed later.In order to analyse the communication theories that fork up most insight into rendering the kinetics of the ob parcel outd event, it is necessary to define what communication is and examine the distinguish fit communication models and theories utilise in the observed event. In the linguistic context of the observed event, oral and sign-language(a) communication, paralanguage, stochasticity (psychological and physical), attribution errors, frame social movements (emblems, illustrators, affect displays and regulators) argon the communication theories that will be e xamined to luff how they all link to give more sum to messages.Communication is a litigate of which information flows from one and only(a) source to a receiver and back. ( who) communication is a two behavior process which is masterful totally when the receiver gives feedback that he or she has soundless the message. When people use words to communicate, they do non just listen to what is verbalise in order to understand the message. They in like manner look at the somebody who is speech production to see what their body is doing and listen to the way they atomic number 18 saying the words to understand their full message. For example, in the observed event, 80% of the communication has been made before the customer even opened his mouth to speak.The customer staggered to the bar and verbally asked to be served one more double bourbon. The bartender refused to serve him because he knew the customer is already drunk and according to the NSW law, should not be served all more drinks. The question is how did the bartender drive in the customer was drunk? As impertinent to the verbal message, the bartender was able to decipher the nonverbal messages being sent by the customer the disturbed balance in his movement, his glassy tendernesss, smell of alcohol, sweat on his face, and the muddled speech. ll these depictd to the bartender that this customer is drunk.When his asking was denied, the customer became defensive saying he was not drunk. He refused the alternative non-alcoholic drinks offered by the bartender and became instantly aggressive, yelling and abusing the bartender. superstar could read the curtilage of paralanguage in the customers vowel system. Paralanguage is the song (but nonverbal) dimension of speech. (reading 2. 2) one could read from the proud pitch of his voice, and the angry tone of his voice which was becoming loud that the customer is inception to get angry and aggressive.One could similarly see the angry look on his face this is called affect display which is any(prenominal) emotional response in a communication. There be also different body movements by both the bartender and the customer that all gave more meaning to the conversation. For example, when the customer could not be controlled, the bartender called the security staff by natural elevation his hand palm up and establishing eye contact with him. The security silent directly that his service was needed at the bar.This nonverbal body movement is called emblems. According to ( textbook p. 69) emblems are those gestures that have a specialized verbal translation. Another body movement was the way the bartender was shaking his honcho side to side at the alike(p) time he was declining the customers request. This type is called an illustrator. Illustrators are all those gestures that go along with our speech. (textbook p. 70) There was also the evidence of repetitions of messages in the observed event. the bartender had to apologise to the customer over and over once again why he would not serve him more alcohol because the customer unplowed saying he should be served now.Here, there was difficulty getting the message crosswise to the customer and this could be callable to a particular barrier to communication called tone. mental disturbance is any distortion factor that blocks, disrupts, or distrusts the message being sent to the receiver, meddling with the communication process. (textbook p. 7) In this context, the noise could be psychological due to the emotional nation of the customer (being drunk) or physical noise stemming from the loud music in the night club and also the presence of many people. not getting the message across substantially could also be due to attribution errors which are errors people make because they put a certain meaning to something that was not intended.In this event, the customer is of Indian decline so it could be that he understood the bartenders shaking of idea teacher to be a Yes instead of No. This is because a slow shaking of head in India means Yes. The presence of regulators such(prenominal) as pauses that occurred throughout this conversation indicate opportunities for feedback and responses to be sure the other person is listening. To conclude, communication, which is the exchange of ideas, knowledge, information and attitudes, is much more than words.Although verbal and nonverbal communication are similar in that they both stupefy meanings and different in more ways, both of them put together provide complete meaning of the message. Even though they construct together, it is nonverbal communication that accounts for 65 to 93% of the total meaning of communication. (birdwhitsell, 1970 mehrabian, 1981). This means that what is not being said in a communication determines the success or misadventure of that communication. Due to the dynamic nature of communications, it is strategic to master nonverbal behaviours especially in service industries like tourism and cordial reception for effective communication.The bartender being able to know the customer was drunk was due to the nonverbal symptoms of drunkenness. Most symptoms of drunkenness are universal irrespective of age, gender, culture or origin and can be easily identified. Thus the different communication theories used in this communication event verbal and nonverbal communication (vocal and nonvocal), the different types of body movements, noise (physical and psychological), attribution errors all combine to provide the most insight into discernment the dynamics of the observed event.